Refund Policy
Effective Date: September 25, 2026 • Last Updated: September 2026
This policy explains how refunds are issued once a return is approved. For when a return is accepted in the first place, see our Return Policy.
1. Overview
This Refund Policy applies to all purchases made on zeveras.com. By placing an order, you agree to the return and refund terms outlined below, in addition to our Terms of Use.
As set out in our Return Policy, we accept returns only for verified manufacturing defects. Every returned item is inspected before a refund is approved.
2. Return Eligibility Window
Returns are accepted only for verified manufacturing defects, reported within 7 days of the delivery date shown on your order tracking. Return requests raised after this window, or for reasons other than a manufacturing defect, cannot be accepted.
The 7-day window starts from the date the courier marks your order as delivered, not the date of purchase. See our Return Policy for what qualifies as a manufacturing defect.
3. Conditions for Returns
To be eligible for a refund, a returned item must:
- Exhibit a verified manufacturing defect present at the time of delivery
- Be returned with its original packaging, including pouches, boxes, and tags
- Be accompanied by the original invoice or order confirmation
- Show no signs of damage caused by wear, misuse, alteration, or exposure to perfume, water, or chemicals after delivery
Items that do not meet these conditions on inspection may be sent back to you without a refund.
4. Non-Returnable Items
- Returns requested for change of mind, sizing preference, or style dissatisfaction
- Custom, made-to-order, or personalized bridal sets once production has commenced
- Items showing normal wear and tear, or damage from handling after delivery
5. How to Initiate a Return
Email support@zeveras.com or message us on WhatsApp with your order number and reason for return. Our team will confirm eligibility and share pickup or drop-off instructions.
Once your returned item reaches us, it goes through a quality check before the refund is approved.
6. Refund Timeline & Method
Refunds are processed within 10 days of your return being received and passing quality inspection, subject to the conditions above.
Approved refunds are credited to your original payment method. For Cash on Delivery orders, the refund is sent via bank transfer or UPI to the account you provide. Depending on your bank, it may take a few additional days for the amount to reflect in your statement.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, report it to support@zeveras.com or on WhatsApp within 48 hours of delivery, along with an unboxing video. Verified cases are eligible for a full refund or replacement at no extra cost, and are not subject to the standard refund timeline above — we process these on priority.
8. Contact Information
Zeveras Returns & Refunds Desk
Email: support@zeveras.com
Hotline / WhatsApp: +91 9910198155
Locations: Delhi, India