Return Policy
Effective Date: September 25, 2026 • Last Updated: September 2026
This policy explains when a Zeveras piece can be returned. For how refunds are issued once a return is approved, see our Refund Policy.
1. Overview
Every Zeveras piece is quality-checked before it ships. Because of the intimate and hygiene-sensitive nature of jewellery, we do not accept returns for change of mind, sizing preference, or general dissatisfaction with style.
Returns are accepted only when a product has a genuine manufacturing defect — such as a flaw in plating, stone setting, or construction that was present at the time of delivery.
2. What Qualifies for a Return
Examples of manufacturing defects we cover:
- Plating that is peeling, patchy, or discolored straight out of the box
- Stones, beads, or Kundan/Polki work that are loose or missing on arrival
- Broken clasps, hooks, or joints not caused by handling after delivery
- Any structural flaw that was present before the item was worn
3. Return Window
Report a suspected manufacturing defect within 7 days of the delivery date shown on your order tracking. We are unable to accept return requests raised after this window, as normal wear becomes difficult to distinguish from a manufacturing flaw.
If your item arrived visibly damaged or wrong, that is handled separately and faster — see the transit-damage process in our Terms of Use, which allows 48 hours to report with an unboxing video.
4. What Is Not Eligible
- Change of mind, sizing preference, or dislike of color/finish once seen in person
- Normal wear and tear, tarnishing from moisture, perfume, or chemical exposure
- Damage caused by mishandling, alteration, or repair attempted after delivery
- Custom, made-to-order, or personalized bridal sets once production has commenced
5. How to Report a Defect
Email support@zeveras.com or message us on WhatsApp with your order number, a description of the defect, and clear photos or a short video of the issue. This helps our team assess the claim without delay.
6. What Happens Next
Once we confirm the defect, we will share pickup or drop-off instructions. The item is inspected on arrival, and if the defect is verified, you can choose a replacement or a refund.
For refund timing and payment method once a return is approved, see our Refund Policy.
7. Contact Information
Zeveras Returns Desk
Email: support@zeveras.com
Hotline / WhatsApp: +91 9910198155
Locations: Delhi, India